Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by SkyShield Roofing ("we", "our", or "us"), a roofing company registered in the United Kingdom. By engaging our services, you ("you", "your", or "customer") agree to be bound by these Terms. Please read them carefully before proceeding with any service agreement.

If you do not agree with any part of these Terms, please do not use our services. By using our services, you confirm that you are at least 18 years of age and capable of entering into legally binding contracts.

2. Our Services

SkyShield Roofing provides various roofing services including but not limited to:

• Roof construction and installation
• Roof repairs and maintenance
• Guttering solutions
• Roof insulation
• Emergency roofing services
• Roof inspections and assessments

The specific services to be provided will be detailed in a written quotation, which forms part of our contract with you once accepted.

2.1 Service Standards

We are committed to providing high-quality services in accordance with industry standards. All work will be carried out:

• By qualified professionals
• Using appropriate materials and equipment
• In accordance with applicable building regulations and standards
• With reasonable care and skill

2.2 Service Schedule

We will make every effort to perform services at the agreed-upon time. However, all time frames are estimates only and may be affected by factors beyond our control such as weather conditions, availability of materials, or unforeseen issues discovered during the work.

3. Quotes and Estimates

Before commencing any work, we will provide you with a written quotation detailing the scope of work, materials to be used, and the total cost.

3.1 Validity

Unless otherwise stated, quotes are valid for 30 days from the date of issue.

3.2 Acceptance

You can accept a quote by signing it or confirming acceptance in writing (including email). Once accepted, the quote becomes a binding contract.

3.3 Variations

If during the course of the work, we discover issues that were not apparent during the initial assessment, or if you request changes to the scope of work, we will provide you with a revised quote. Any additional work will only proceed upon your written acceptance of the revised quote.

4. Payment Terms

4.1 Deposits

For projects valued over £2,000, we require a deposit of 30% of the total project cost before work commences. This deposit secures your booking and allows us to order materials.

4.2 Interim Payments

For larger projects lasting more than one week, we may request interim payments. These will be outlined in your quote.

4.3 Final Payment

The remaining balance is due upon completion of the work. Payment is expected within 7 days of the invoice date unless alternative arrangements have been agreed to in writing.

4.4 Payment Methods

We accept payment by bank transfer, credit/debit card, or cheque. Cash payments are accepted up to £1,000.

4.5 Late Payments

Late payments may incur interest at a rate of 8% plus the Bank of England base rate per annum, calculated daily from the due date until payment is received.

5. Cancellation and Reschedule Policy

5.1 Customer Cancellation

If you need to cancel a scheduled service, please notify us as soon as possible:

• Cancellation with more than 7 days' notice: No cancellation fee
• Cancellation with 3-7 days' notice: 25% of the quoted price
• Cancellation with less than 3 days' notice: 50% of the quoted price

If materials have already been ordered for your project, you will be charged for these materials regardless of the notice period given.

5.2 Rescheduling

We understand that circumstances change. You may reschedule your service once without penalty provided you give at least 3 days' notice. Subsequent rescheduling or rescheduling with less notice may incur a fee of £100.

5.3 Our Right to Cancel

We reserve the right to cancel or reschedule services due to:

• Adverse weather conditions that would make the work unsafe or impractical
• Unavailability of essential materials or equipment
• Illness or injury of key personnel
• Other circumstances beyond our reasonable control

In such cases, we will make every effort to provide as much notice as possible and reschedule at a mutually convenient time.

6. Warranties and Guarantees

6.1 Workmanship Guarantee

We provide a 10-year workmanship guarantee on all roof installations and a 5-year guarantee on roof repairs. This guarantee covers defects in our workmanship but does not cover:

• Natural wear and tear
• Damage caused by extreme weather events
• Damage caused by third parties
• Issues arising from your failure to maintain the roof properly
• Problems caused by structural issues in the building

6.2 Material Warranties

Materials used in our work may be covered by manufacturers' warranties. We will provide you with all relevant warranty information upon completion of the work.

6.3 Claiming Under Guarantee

To claim under our workmanship guarantee, please contact us promptly after discovering an issue. We will inspect the work and, if the issue is covered by our guarantee, repair it at no additional cost to you.

7. Liability

7.1 Our Liability

We will be liable for:

• Damage to your property caused directly by our negligence
• Personal injury or death caused by our negligence
• Any breach of your statutory rights

7.2 Limitation of Liability

Our total liability for any loss or damage will not exceed the total amount paid by you for the services, except in cases of personal injury, death, or fraud.

We are not liable for:

• Indirect or consequential losses, such as loss of business or opportunity
• Damage that was not reasonably foreseeable
• Pre-existing property issues that were not caused by our work
• Delays due to factors beyond our control

8. Insurance

We maintain comprehensive public liability insurance with coverage up to £5,000,000. We can provide evidence of this insurance upon request.

It is your responsibility to ensure that your home insurance covers building works. We recommend informing your insurer before major roofing work commences.

9. Intellectual Property

We may take photographs of our work on your property for quality control, training, and marketing purposes. By accepting these Terms, you grant us permission to use such photographs in our marketing materials, including on our website and social media, provided that no personally identifying information is included.

If you do not wish us to use photographs of your property, please notify us in writing before work commences.

10. Dispute Resolution

If you are dissatisfied with our services, please contact us immediately so we can address your concerns. Most issues can be resolved through direct communication.

If we cannot resolve a dispute through direct discussion, we agree to attempt to resolve it through mediation before resorting to legal action. Any legal proceedings must be brought in the courts of England and Wales, and these Terms shall be governed by the laws of England and Wales.

11. Modification of Terms

We may update these Terms from time to time. The version applicable to your service agreement will be the one in effect on the date you accepted the quote. Any changes to these Terms after that date will only apply to you if we both agree to them in writing.

12. Contact Us

If you have any questions about these Terms or wish to discuss our services, please contact us at:

SkyShield Roofing
125 Roofing Way
Birmingham, B1 1AA
United Kingdom
Email: [email protected]
Phone: +44 (0) 1234 567 890